My Resume

Kizze Email: Kizze21@gmail.com

Customer Service / Administrative

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CAREER SUMMARY:

Customer service professional with 8+ years experience interacting with the public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader. Committed to quality performance with an ability to learn new procedures quickly.

Administrator with over 5+ years of professional experience. Skilled in aspects of office administration, organization of filing systems, use of electronic office equipment, reception, data entry, coordinating with staff, scheduling appointments, banking, and accounts receivable. Communication skills demonstrated through verbal and writing abilities, client relations, customer service skills and procedures. Proficient in MS Office: Excel, Word, PowerPoint, Access. Detail oriented, with the ability to delegate and train others.

Web Designer that is self-taught with classes in Web Design. Designed Web sites and ensured that they are visually effective and easy to access. Writing web pages in a combination of codes such as hypertext mark-up language (HTML), JavaScript, CSS, Flash. Mapping or outlining a website’s structural content. Creating or editing images and graphics for website use. Testing the web sites for functionality in different browsers and at different resolutions. Submitting completed site to search engines.

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RELEVANT EXPERIENCE:

Loan Signing Agent / Administration / Notary Trainer, 2003 to Present

The Notary Signing Service, Vallejo, CA

Officer who administered oaths and statutory declarations, witness and authenticate documents, and perform certain other acts depending on the jurisdiction.

Performed various clerical and administrative duties including all daily correspondence, scheduling appointments and meetings, processed orders received via phone, e-mail and regular mail, bookkeeping, and phone etiquette. Performed general office duties including, providing typing, filing, faxing and copying projects. Made changes to existing customer accounts, enforced process flows for Revisions, Expedites, and Cancellations. Skilled in ten-key by touch, Excel, Word, Windows 95, Windows 98, and specialized programs. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.

Provided training and guidance to notaries to become loan signing agents within the business.

Skilled in the use of several desktop publishing programs, graphic design programs, word processors and accounting programs. Designed custom graphics and forms for business Web sites. Designed and maintained frame-based template for HTML documents. Registered domain names, established e-mail accounts and audited monthly Web site reports and administered e-mail servers. Proven ability to hand code and use HTML code producing programs for Web site development. Created graphics, logos, backgrounds and animation. Created pages using Microsoft FrontPage and HTML text editing tools. Experienced with JavaScript for Web page rollovers, marquees, and rotating banner ads.

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OTHER WORK EXPERIENCE:

Toll Collector, 2005 to 2007

Caltrans, Benicia

Performed work receiving, making change, and operating a tollbooth in a polite and efficient manner. Maintains accountability for each transaction, equipment, supplies, and funds assigned or collected during the tour of duty. Collects toll charged for use of bridges, highways, or tunnels by motor vehicles, or fare for vehicle and passengers on ferryboats: Collects money and gives customer change. Accepts toll and fare tickets previously purchased. At end of shift balances cash and records money and tickets received.

Bank Teller, 2002 to 2002

Bank of America, Vallejo

Operated at teller’s station to serve the bank’s customers by:

Accepting retail and/or commercial deposits, verifying cash, balances assigned cash drawer daily with minimal cash variances, and endorsements and giving customers their receipts. Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks. Accepting savings deposits and withdrawals, verifying signatures. Providing additional customer services including Cashiers Checks, Personal Money Orders, Savings Bonds, Travelers’ Cheques, Food Stamps, Stop Payments, and Certificates of Deposits. Balances cash daily, Accepting payments for all loans. Assists in reconciling errors or discrepancies for self and other tellers. Makes concentrated effort to solve customer problems. Follows teller over/short policy. Cross sells and/or refers Bank products and services to specific customers through needs identification, maximizing profitable relationship.

School Photographer, 2001 to 2001

Life Touch, Martinez, CA

Photograph human subjects to produce black and white and color prints. Photograph deteriorating material, remote or unusually placed objects and light sensitive material. Plans the composition of the photograph. Analyzes subject material, selects equipment, lighting, angle, and background. Assemble equipment. Received payment for services.

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EDUCATION:

Photo Journalism, 2002

Solano Community College, Fairfield, CA

GPA: Received 24 units in major. Including an A in FrontPage Web Design.

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SKILLS:

* Appointment Scheduling, Data Entry, Document Creation and Maintenance Schedule Documentation.

* JavaScript, Java, DHTML, HTML, XML Graphic Design, Website Development & Maintenance.

* Billing, Bookkeeping, PC Inventory Management, Purchasing, Reconcilement

* Basic Computer Maintenance, Knowledge of Office Equipment (Copier/Fax/Scan)

* Confidential Correspondence and Data, Customer Relationship Management, Filing System Organization and Maintenance, Mail Handling, Managing E-mail.

* Internet Explorer, Mozilla, E-Mail, MS Office Professional, MS Outlook, MS FrontPage, Quicken, QuickBooks, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat, Paintshop Pro and a variety of other software applications

* Cash Handling
* Multi-tasker
* Organized
* Type – 50 wpm